Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the Heritage Casino website, create or use a player account, play casino games, join promotions, or use any related services we offer.

By visiting the site, registering an account, making a deposit, placing wagers, or claiming a bonus, you agree to follow these platform rules. They are designed to create clarity and fairness for everyone, while helping protect players, the casino, and the integrity of gameplay.

If you do not agree with these service terms, please do not use the website or create an account.

Who Can Use Heritage Casino (Adults Only)

Heritage Casino is intended for adults only. You must be of legal gambling age in your jurisdiction to register, deposit, and play.

You are responsible for making sure that online gambling is lawful where you are located and that you can legally access and use our services. We may restrict, block, or limit access in certain countries, regions, or locations, including where regulations, licensing rules, or internal risk controls require it.

Account Registration Basics (Keep It Accurate)

To play for real money, you will need to open a player account. When you register, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own name, and you are acting for yourself.
• You will only create and use the number of accounts permitted by Heritage Casino.
• You will not register using false details, another person’s identity, or details you are not authorized to use.

We may decline registrations or restrict account features if we believe information is incomplete, inconsistent, or unreliable.

Identity Checks and Verification (KYC)

To protect players and meet compliance standards, Heritage Casino may ask you to verify certain details before you can deposit, withdraw, or access specific features. This can include checks for your identity, age, address, and payment method ownership.

Verification may involve requesting documents or information such as:

• Proof of identity and date of birth
• Proof of address
• Payment method ownership or wallet ownership confirmation
• Additional information needed to confirm account security and lawful use

If verification is not completed within a reasonable timeframe, we may limit account activity, delay withdrawals, or pause promotions until checks are finished.

Your Account, Your Responsibility

Your player account is personal. You are responsible for keeping your login details confidential and for all activity that happens through your account, whether or not you personally authorized it.

You agree that you will not:

• Share your account with anyone else
• Transfer, sell, or assign your account to another person
• Use the platform on behalf of someone else
• Allow another person to deposit, wager, or withdraw using your account

If you believe your account has been accessed without permission, contact support as soon as possible so we can help secure it.

Deposits, Withdrawals, and Account Balances

Heritage Casino supports multiple payment options, which may include Bank Wire Transfer, Bitcoin, Cashier’s Check, and Person to Person transfers. Availability can vary by location, account history, verification status, banking rules, and operational limits.

When you use cashier services, you agree that:

• Deposit and withdrawal limits, fees, and processing times may vary.
• We may review withdrawal requests before approval, including checks for verification, bonus completion, and security.
• We may request reasonable supporting information to confirm the legitimacy of transactions and the ownership of payment methods.
• Your balance may be displayed in different currencies where available, including Bitcoin and United States dollars, depending on your account settings and payment method.

We do not promise that every payment method will be available at all times, and we may add, remove, or pause methods when needed for security, compliance, or operational reasons.

Bonus Rules That Matter (Promotions, Free Spins, and Cashback)

Bonuses and promotions can add momentum to your play, but they always come with bonus terms. Each offer may have its own eligibility rules, wagering requirements, time limits, game restrictions, and cashout limits. Before opting in, you should read the promotion details shown on the offer itself.

Common examples of bonus conditions at Heritage Casino may include:

• Welcome offer: using code “HERITAGEWELCOME” for a deposit match, with wagering requirements and a set validity period
• Free spins offers: using a promo code such as “HERITAGESPINS” on selected slots, with wagering based on winnings
• No deposit offers: using code “HERITAGENDC,” typically with stricter wagering and lower maximum cashout caps
• Reload offers: using code “HERITAGERELOAD,” often with its own wagering and validity window
• Cashback: calculated on a schedule, usually weekly, and subject to participation rules
• Loyalty rewards: tier benefits may vary and can change by level, reward type, and account activity

Additional bonus expectations:

• Opt-in may be required, including entering the correct bonus code during deposit or in the promotions area.
• Unless an offer states otherwise, wagering must be completed before any bonus-related funds, or winnings tied to a bonus, can be withdrawn.
• Maximum cashout rules may apply, such as a cap on no deposit bonus withdrawals and a multiple-based cap for deposit-related bonuses.
• Bonuses are generally intended for recreational play by the eligible player, and not for strategies designed to extract value without normal gameplay.

If there is a conflict between these site terms and a specific promotion’s rules, the promotion’s rules will control for that offer.

Game Access, Availability, and Platform Changes

We aim to provide consistent access to games and services, including slots, table games, and other casino products, but availability can vary. Some games or features may not be available in certain locations, on certain devices, or during maintenance windows.

From time to time, Heritage Casino may:

• Add, remove, suspend, or limit games, promotions, or features
• Update software, game libraries, and platform tools
• Perform maintenance that temporarily impacts access or gameplay

This helps keep the service stable, secure, and aligned with third-party provider requirements.

Fair Play Standards and Prohibited Behavior

Heritage Casino is built around fairness and responsible play. You agree to use the platform legally and honestly, and you must not attempt to gain an unfair advantage.

Prohibited behavior includes, but is not limited to:

• Fraud, attempted fraud, or misleading activity (including false registration details)
• Collusion with other players or coordinated play intended to manipulate outcomes
• Chargeback abuse, payment reversals made in bad faith, or disputes used to avoid legitimate losses
• Bonus abuse or promotion manipulation (including attempts to bypass eligibility, limits, or wagering rules)
• Using bots, scripts, automated play, or unauthorized software
• Attempting to exploit glitches, game errors, or system vulnerabilities
• Allowing someone else to access, fund, or play your account

If you notice a bug or unusual behavior in a game or your account, stop play and contact support. Continuing to play through a known issue can lead to adjustments under the “Errors and technical issues” section below.

When We May Restrict, Suspend, or Close an Account

To protect players and the integrity of the platform, Heritage Casino may take reasonable action if we believe the site terms have been broken, verification is incomplete, or account activity appears risky, unlawful, or unfair.

Actions may include:

• Limiting features (such as withdrawals or promotions) while we review activity
• Suspending or removing promotional eligibility where misuse is suspected
• Freezing transactions temporarily for security or verification checks
• Closing an account where serious or repeated violations occur

We aim to apply these measures in a balanced way, based on the information available and the need to protect the platform and its players.

Errors, Game Malfunctions, and Technical Issues

Online casino services can occasionally experience technical problems. This can include interrupted sessions, display errors, incorrect balances, payment delays, bonus miscalculations, or game malfunctions caused by system issues or third-party failures.

If an obvious mistake occurs, Heritage Casino reserves the right to correct it and to address the outcome of the issue in a fair and reasonable way. This may include adjusting account balances, voiding bets affected by a malfunction, or removing incorrectly credited bonuses or winnings that were caused by an error.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. You are responsible for choosing stakes that fit your budget and comfort level.

Heritage Casino encourages players to use responsible gaming tools where available, such as deposit limits, time-outs, and self-exclusion. If you feel gambling is becoming unbalanced, reach out for help and consider taking a break.

Intellectual Property and Site Content

The Heritage Casino website, including its design, branding, text, graphics, and software elements, is owned by Heritage Casino or used under license from our partners and suppliers.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where allowed by applicable law for personal, noncommercial use.

Third-Party Providers and Linked Services

Some games, payment tools, and technical services on the platform are provided by third parties, including software providers such as Betsoft, ESI Sports, and Global Gaming Labs. These services may be subject to their own operational limits, updates, and availability.

Where the platform includes links or access to third-party tools, Heritage Casino is not responsible for third-party content or outages that are outside our control. We work with reputable providers, but we cannot control every aspect of external systems.

Liability Limits (Clear, Fair, and Realistic)

Heritage Casino is not responsible for losses or damages caused by factors outside reasonable control, including:

• Internet interruptions, device failures, or unsupported browsers
• Player error, including incorrect payment details or mistaken wagers
• Platform downtime, maintenance, or software issues
• Third-party service failures (such as payment networks or game providers)
• Events beyond our control, such as power outages or other force majeure circumstances
• Misuse of the service or violation of the platform rules

Nothing in these conditions is intended to limit rights that cannot be limited under applicable law.

“As Is” and “As Available” Service (No Guarantees)

The website, games, and related services are provided on an “as is” and “as available” basis. While we work to keep the platform stable and secure, we cannot guarantee uninterrupted access, constant availability, or error-free operation at every moment.

Updates to These Site Terms

Heritage Casino may update these conditions of use from time to time to reflect product changes, security needs, legal requirements, or operational improvements. The most recent version posted on the website will apply from the date it is published, unless we state otherwise.

For your own clarity, review this page periodically, especially before opting into new promotions or making large deposits.

Related Policies You Should Review

These service terms work alongside other important site policies, which may include our Privacy Policy, Cookie Policy, Responsible Gaming information, bonus-specific terms, and any applicable anti-money laundering and know your customer standards. If there is a conflict between policies, the policy most directly related to the subject matter generally controls.

You can also view our main terms page at “/terms-and-conditions” for the latest posted version.

Contact Heritage Casino Support

If you have questions about these platform rules, your account status, verification, or a promotion, our support team can help.

• Email: customerservice@heritagesports.com
• Phone: +1-800-800-7777

Using Heritage Casino means playing within a clear set of expectations that support fairness, balance, and player protection. If you continue to access the site after changes are posted, that continued use confirms your acceptance of the updated terms.